Committed to the enhancement of service within the food, wine and hospitality industry.
We are educators to the food, wine and hospitality industry and we accomplish the raising of proficiencies by:
- Wait staff training at seminars off site and at the particular food service establishments using industrial psychology and motivational methods.
- Using a mnemonics recall system for wait staff to remember their crucial function.
- Developing awareness in the individual as to their relational position with the customer.
- Developing a team-awareness within the culture of the hospitality service provider (restaurant, hotel and caterer).
- Providing knowledge of food and wine as part of the hospitality culture.
We have developed a 3 part program based on the needs of the industry:
- Wait staff module - Emphasizing the role of the individual as a professional and the importance of service.
- Management training - Developing a tool kit to be able to work with staff in a hospitality environment.
- Team module - Combining both management and wait staff as an effectiveness unit.
